How to update software modules

By Cassie Anderson PT, DPT

This quick guide provides information on how to update the software modules in Patient Manager 3.0.

How to update software modules

Below, we will cover the following:

Requirements

To perform these updates, you will need:

  • Access to an internet connection
  • A current software maintenance contract

If you do not have access to the internet or a current software maintenance contract, please contact your local sales representative to assist you.

How to see if an update is available

When updates are available, you will see the following prompts:

  • An orange dot appears next to the settings tab on the left side of the screen.

  • A banner appears at the bottom of the software module you are using that requires an update.

How to perform software updates

1. Click on the "Settings" tab on the left side of the home page.

2. Next, click on the "Update" tab.

3. You will see a list of updates. When ready to perform the updates, click "Install updates." To avoid disrupting patient care, it is recommended to perform updates at the end of the clinic day.

4. The Virtualis Updater will launch.

5. Select the individual updates you want to install or click "Update all" to install everything at once.

6. Read conditions of use, then click "I agree" to continue.

7. Updates will begin to install.

8. Once updates are completed, your system is now up to date.

Presenter

Cassie Anderson PT, DPT

Cassie Anderson PT, DPT

Global Clinical Educator for Balance Rehabilitation, Interacoustics A/S Cassie holds her Doctorate in Physical Therapy and has served as a licensed physical therapist for 11 years. She began her career in the inpatient rehab setting working primarily with patients post stroke then transitioned to the outpatient setting working primarily with the vestibular/balance population in a multidisciplinary ENT and neurology clinics. Cassie has participated in research and quality improvement projects aimed at incorporating technology into clinical practice and has presented at both the national and international level.

Available Training

How to perform the Cervical Range of Motion (ROM) assessment

Learn how perform the Cervical Range of Motion (ROM) assessment with the Virtualis BalanceVR system. Read more.

Cassie Anderson PT, DPT2026-10-02

How to perform the DVA Rehab module

Learn how to perform the DVA Rehab module with the Virtualis BalanceVR system. Read more.

Cassie Anderson PT, DPT2026-10-02

How to Perform the DVA Test Module

Learn how perform the DVA Test module with the Virtualis BalanceVR system. Read more.

Cassie Anderson PT, DPT2026-10-02

How to Perform the Head-Eye Coordination Module

Learn how to perform the Head-Eye Coordination module with the BalanceVR solution for vestibular and balance rehabilitation.

Cassie Anderson PT, DPT2026-10-02

How to set up your HTC Vive Focus Vision VR headset in the morning

Learn how to set up your HTC Vive Focus Vision VR headset in the morning, used alongside the Virtualis BalanceVR software. Read more.

Cassie Anderson PT, DPT2026-10-02

How to create a protocol

This quick guide provides information on creating a protocol under a patient profile in the Virtualis BalanceVR system.

Cassie Anderson PT, DPT2026-10-02

How to create a report

This quick guide provides information on viewing patient results, creating a patient report, and exporting the report to a PDF with the Virtualis BalanceVR.

Cassie Anderson PT, DPT2026-10-02

How to navigate the software modules

This quick guide provides information on how to view and navigate the software modules in the Virtualis BalanceVR system.

Cassie Anderson PT, DPT2026-10-02

How to perform a room setup

This quick guide provides information on how to complete a room setup in the SteamVR application for the HTC Vive Pro 2 VR headset. For use with the BalanceVR.

Cassie Anderson PT, DPT2026-10-02

How to perform SVV with the Virtualis BalanceVR and PhysioVR

In this video, you will learn how to perform Subjective Visual Vertical (SVV) testing with the Virtualis BalanceVR system. Watch the video here.

Interacoustics2026-10-02

How to set the patient up with the Virtualis VR headset and accessories

In this video, you will learn how to set the patient up with the Virtualis VR headset and accessories. For use with BalanceVR.

Interacoustics2026-10-02

How to set up profiles

This quick guide provides information on setting up practitioner and patient profiles and creating a prescriber in the Virtualis BalanceVR system. Read more.

Cassie Anderson PT, DPT2026-10-02

How to set up your patient with the Virtualis VR headset

Learn how to set up and use your Virtualis VR headset so you are ready to start testing your patient.

Interacoustics2026-10-02

How to set up your portable Virtualis solution

Learn how to set up your portable Virtualis solution and what's included with your system.

Interacoustics2026-10-02

How to swap the battery in your Virtualis VR headset

Learn how to swap the battery in your Virtualis VR headset and keep sessions flowing without interruption.

Interacoustics2026-10-02

How to navigate the menus in the HTC Vive Focus Vision VR Headset

Learn how to navigate the menus in the HTC Vive Focus Vision VR Headset, used with the Virtualis BalanceVR software. Read more.

Cassie Anderson PT, DPT2026-10-02